Virtual businesses are popping up rapidly in a myriad of industries. Many people look at VAs as more than executive assistants, but their roles are often much more involved than that! A great virtual assistant can be critical in the growth and success of a business.
To be the most effective, productive, and successful VA, it’s imperative to have a general understanding of all-things-internet, great communication skills, and be extremely independently motivated. However, there are some other vital traits a great VA must possess in order to have a long and happy career that’s growth focused.
1. Take ownership of your results.
Your clients delegate tasks to you – they shouldn’t have to hold your hand or micromanage you to get them done. It’s up to you to motivate yourself every single day to work on your own and complete projects by the deadline. If something isn’t done right, be mature and professional; acknowledge your mistake and fix it so you can deliver the desired results. Your job is to make your client’s life easier and being dependable and reliable are the most important qualities to possess. A successful career will depend upon a foundation of trust built between you and your clients.
2. VAs should be driven by results.
The success of your contracts with clients depends on how well you complete their tasks and the end results you can deliver. If you can find ways to streamline business processes to be more productive or, even better, help your client’s business and income grow, you’ll be a priceless member of their team for months or even years to come. Don’t be afraid to let your clients know if there are better ways they can do things. It’s also important to remember that your clients will be different with different styles of doing business and different needs, so you must be able to adapt to the way each one works to be successful.
3. VAs must be detail-oriented!
Virtual assistants take on numerous tasks for multiple clients all at once and need to keep them all moving forward and on time. It takes organization, impeccable scheduling, and above all, great communication to avoid errors when working with clients remotely. Don’t be afraid to ask questions and collect as many details as possible before starting a project. There’s no such thing as “too prepared” and your clients will appreciate that you’re thorough and do things right the first time. It takes more time and money to fix mistakes – your clients would rather you avoid them through diligent communication.
4. Understand the needs of your client.
As a virtual assistant, the overall goal of your job is to help other people grow their businesses. You always want to provide as much value as possible and be a go-to person for information. To better serve them, be resourceful! Learn about their business industry, target markets, and what’s required for their business to successfully grow. Once you catch on to the way they like things done, you can anticipate their needs ahead of time, taking initiative and sharing ideas.
If you’re interested in pursuing a career as a virtual assistant, but are worried you lack the necessary experience, it may be worthwhile to invest in an online course to learn and perfect the skills needed to do your work efficiently. Ultimately, it takes an extremely motivated person to turn remote assistance into a full-time career.
The best thing you can do to ensure your success and keep clients long term is to make yourself an invaluable part of their business. Having a great rapport with your clients will take you further than you could imagine, but to be an irreplaceable member of their team, anticipate their needs and deliver results that will exceed their expectations.