WORK AT VAVA VIRTUAL ASSISTANTS

OPERATIONS LEAD

VaVa Virtual Assistants is a boutique virtual assistant agency based in Atlanta, GA with team members working remotely across the country. Our highly skilled assistants provide businesses and executives with administrative support, digital marketing expertise, graphic design, and more. Our team serves to support their endeavors.

We make ideal matches between the skill sets of our independent team members and the needs of our clients. At VaVa Virtual Assistants, we strive for each contractor to feel like the leader of their own small business. While everyone is virtual, we provide a supportive community to build connections and have fun with our team. We are innovators, communication enthusiasts, creatives, and above all, people-people!

Role: OPERATIONS LEAD

This is a senior-level leadership role within the Core Team of VaVa Virtual Assistants. The focus of this role is to ensure the effectiveness and efficiency of VaVa’s day-to-day activities, making sure the internal team is performing its duties to its entirety and to ensure services are being performed for Clients at the expected quality, as well as strategizing and implementing new processes to streamline operations for the organization as a whole.

The ideal candidate will be:

• An experienced people leader, ideally in a remote organization and/or an organization with rapid scaling
• A relatable people person, utilizing stellar interpersonal skills to make virtual teams feel like a cohesive unit
• A self-motivated dynamic leader with strong decision-making skills
• Excellent in organizing and maintaining employee schedules, conducting evaluations, and performance management
• Excellent with delegating responsibilities while maintaining organizational control of operations and customer service
• An expert in ensuring customer satisfaction and creatively advising on solutions when needed
• A creative problem solver that is great with strategic planning and conflict management
• Highly detail-oriented with strong standards to uphold
• Highly communicative and responsive with excellent customer engagement skills
• Efficiency focused with a desire to up-level processes
• Adaptable to work with an ever-growing small business
• Deadline, budget and results-oriented
• Technologically and systems savvy with an aptitude for learning new applications

This is a full-time, remote position with occasional in-person meetings in the Atlanta, GA area. VaVa Virtual Assistants is seeking a long-term fit with the ability to advise on best practices and be resourceful.

Responsibilities

• Supervise the direction of day-to-day activities and manage the team’s overall work, ensuring all operational processes are followed daily as a team internally and for service quality assurance.
• Serve as direct supervisor for 4-8 full and part-time team members.
• Monitor employee and team performance, tracking KPIs and making sure the team completes their tasks on schedule and meets their goals.
• Be a consultative resource to employee inquiries, feedback, and issues as needed.
• Ensuring seamless processes for daily operations, making sure the teams work efficiently together within and across departments, and strategizing system and process improvements as needed.
• Identify internal staffing requirements, hire and train employees making sure documentation is completed and required and they are set up in systems and properly trained.
• Oversee the hiring and training of external team members, making sure staffing requirements are being proactively identified and filled.
• Lead the company’s program to ensure our culture and values are practiced throughout the organization at all times.
• Work with the Core Team to design and develop programs, communications, events, workshops, etc. for leaders, managers, and team members that creatively and authentically reinforce our unique values and culture.
• Understand and utilize company budgeting in the operational department.
• Provide general HR knowledge and support, ensuring legal compliance by monitoring and implementing applicable human resource federal and state requirements and taking action in any areas for improvement.
• Maintains historical human resource records; keeping past and current records.

QUALIFICATIONS

• Prefer the Atlanta, GA (or surrounding) area, but other locations will be considered
• 2+ years of experience in people management, ideally in a remote work environment
• 2+ years of experience in operations management, business administration or a related field
• 2+ years of organizational leadership
• 2+ years working in a virtual environment
• HR education and training a plus
• Experience with technology such as: G-Suite, Asana, Basecamp, Airtable, Slack, Dropbox, Microsoft Suite, Zoom,
• PowerPoint, Canva, Teachable, HubSpot, and a comfort level to learn more
• Excellent communication skills, both verbal and written
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Open to direction and collaborative work style and commitment to get the job done
• Ability to look at situations from several points of view

how to apply

Please apply here. Please include a cover letter and resume in your submission. Your cover letter should address your specific interest in VaVa Virtual Assistants and include information about any previous experience related to the responsibilities outlined above. Applications will be reviewed as they are submitted. Please allow up to two weeks for applications to be reviewed.