WORK AT VAVA VIRTUAL ASSISTANTS

NOTICE TO APPLICANTS

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Virtual Executive Assistant/Bookkeeper

We’re looking for a Virtual Executive Assistant/Bookkeeper to join our team. In this role, you’ll work with our Clients to serve as both an Account Manager and an Executive Assistant. You’ll make sure that everything is as productive as possible and that Clients are satisfied with their services.

To succeed in this role, you’ll need to be self-motivated and self-disciplined. We expect hard workers who can demonstrate expertise and gratitude by serving as a trusted advisor to our Clients. You’ll also need to demonstrate responsiveness and professionalism as well as being detail-oriented, organized, technology savvy, an effective communicator, results-oriented, and resourceful.

Along with working with our Clients, you’ll also be a part of the VaVa Virtual team. You’ll be included in weekly and bi-weekly calls and in-person meetings (when applicable) and serving as an example of the company’s mission. We see ourselves as relational, humble, resourceful, intellectual, dedicated, and intuitive people and hope for the same from anyone joining our team.

Virtual Executive Assistant and Bookkeeping experience and an understanding of working with Clients will help you thrive in this role.

RESPONSIBILITIES

Represent VaVa Virtual Assistants in a positive and professional manner

• Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork.
• Embody the company’s culture at all times and during all projects.

Client​ ​Satisfaction​ ​Ownership

• Takes ownership to make sure each Client is satisfied and having their needs met and tasks completed.
• Cast vision for what the Client / Virtual Assistant/Bookkeeper relationship could be long term (additional responsibilities the VA/BK could take, additional projects the VA could serve on, assessing current scope and future opportunities for growth).
• Awareness of engagement hours in the weekly report and suitability based on workload & responsibility. Awareness of opportunity or need to adjust contract size.

Operational Responsibilities

• Administrate and implement assigned tasks from Clients in your virtual environment, utilizing your skills and embracing your resourceful skill set while potentially working with other VaVa team members to complete
  them.
• Discrepancies reviewed as needed. Escalations or discrepancies reported to an Account Success Manager.
• Provide insight into and recommendations to changes in the internal VA/BK & Client satisfaction process as the business grows and needs change.

Demonstrated Experience In

• Supporting Clients with accounting processes and managing books for varied types and sizes of businesses.
• Robust calendar and email management throughout the day.
• Problem-solving and make last-minute adjustments to schedule based on Client preferences.
• Providing consistent, grammatically correct, and timely communication to the Client.
• Successfully managing projects using technology.
• Successfully managing others to complete tasks.
• Working with confidence in a fast-paced environment.
• Collaborating effectively with a variety of variety of virtual team members.
• Managing competing priorities.
• Creating documents as the Client requests.
• Communicating to Account Success Manager when needed.
• Using stellar grammar and organization in emails, documents, etc. (all written communication).
• Learning Client’s preferences and providing them with the work catered to their preferences.

QUALIFICATIONS

• Must reside in the United States
• At least 3 years of experience serving as an EA (Executive Assistant) and/ or Bookkeeper, and/or Account Manager
  ○ Ideal: At least 3 years of experience serving as a Virtual Executive Assistant and/or Bookkeeper and/or Account Manager
• At least 3 years of experience working full-time in a virtual role
• Available for at least 30 hours/week to support high-touch/daily Clients and deliverable-based Clients.
• Comfort with your personal skillset and an ability to set boundaries.
• Proactive communicator.
• Resourceful.

TECHNICAL QUALIFICATIONS

• Knowledge of various technologies (accounting software, scheduling, project management, CRMs) to make recommendations to Clients.
• Experience and confidence managing large-scale webinars including scheduling, facilitating, break-out rooms, and troubleshooting meeting management.
• Experience booking travel and managing logistics; comfortable with managing last-minute changes.
• Experience with high-volume email and calendar management including email shadowing.
• Strong experience with technology such as: Google Suite, Calendly, Slack, Project Management Tools (ex: Trello, Asana, Clickup), and Microsoft Office.

HOW TO APPLY

Please submit your information, resume and cover letter here. In your cover letter, please address your specific interest in VaVa Virtual Assistants, what you can bring to the company with regards to it being a virtual company, how you will be successful in this virtual role, and include information about previous experience as related to the skills outlined above. Applications will be reviewed as they are submitted. Please allow up to two weeks for applications to be reviewed and responded to.